Refund Policy

1. Overview

UnifAPI provides prepaid, pay-as-you-go Credits rather than subscription plans. This Refund Policy applies to all Credit purchases made directly from UnifAPI, including manual top-ups and automatic reloads.

2. Credit Purchases Are Final

All Credit purchases are final and non-refundable. UnifAPI does not provide cash refunds, partial refunds, or payment credits for purchased Credits, whether the Credits are unused, partially used, or fully used.

This includes purchases that:

• were made by mistake or in an amount you did not intend to purchase;
• are no longer needed;
• remain unused when you stop using the Services or close your account;
• were purchased at a promotional or discounted price; or
• were added through an automatic reload configured for your Workspace.

The only exceptions are when a refund is required by applicable law or UnifAPI has expressly agreed otherwise in a written Enterprise order form or other signed agreement.

3. Nature of Credits

Credits are a limited, non-transferable right to use eligible UnifAPI Services. Credits:

• are not legal tender, currency, a bank deposit, or stored monetary value;
• have no cash value and cannot be redeemed or exchanged for money;
• cannot be transferred, resold, traded, or moved to another User or Workspace; and
• may be used only by the Workspace to which they were issued.

Purchased Credits do not expire while the account remains active. Bonus, trial, and promotional Credits have no cash value and are also non-refundable; any additional conditions disclosed when they are issued also apply.

If you close your account, any remaining Credits are forfeited and cannot be recovered. If UnifAPI suspends or terminates an account for violating the Terms of Service or Acceptable Use Policy, remaining Credits may be forfeited to the extent permitted by law.

4. Billing Errors and Credit Corrections

Requests that return a 4xx or 5xx error from UnifAPI are not charged. If a platform-caused error incorrectly deducts Credits, UnifAPI may restore those Credits as a billing correction. A Credit restoration, service credit, discount, or other account adjustment is not a cash refund and does not create a right to future refunds or adjustments.

If you believe a payment was duplicated, unauthorized, or recorded incorrectly, contact billing@unifapi.com promptly. We may investigate and correct confirmed billing errors.

If a monetary refund is required by law or expressly authorized under a signed agreement, UnifAPI may remove the corresponding purchased Credits and any related bonus or promotional Credits from the Workspace. Approved monetary refunds are returned to the original payment method.

5. Chargebacks and Payment Disputes

Please contact us before initiating a chargeback or payment dispute. A chargeback, reversal, or payment dispute may result in suspension of the affected Workspace and removal of the corresponding Credits while the matter is resolved. Fraudulent or abusive disputes may result in account termination.

6. Mandatory Consumer Rights

Nothing in this policy excludes, restricts, or modifies any refund, cancellation, statutory guarantee, or other consumer right that cannot lawfully be waived in your jurisdiction. Where those rights apply, this policy is limited only to the extent required by law.

7. Changes to This Policy

We may modify this Refund Policy by publishing an updated version on our website. The version in effect when a Credit purchase is completed governs that purchase, unless applicable law requires otherwise.

8. Contact Us

For billing questions or a refund required by law, contact billing@unifapi.com and include your account email, Workspace identifier, and Stripe receipt or Checkout Session identifier.